If you come across a page on Sniply's main site that isn't loading correctly, we might ask you to send us some debugging information that will help us diagnose the problem. Here is a step-by-step guide to gathering and sending the data:
Note that these steps only apply if you are using Chrome
- Load the page that isn't showing up correctly for you
- Right click on the page and click "Inspect Element". This will bring up some debugging tools.
- Along the top of the tool that just popped up, there is a menu. Click the "Network" tab, as shown in the image below:
- Refresh the page by clicking the refresh button or pressing (Cmd-R). This will allow Chrome to capture the debugging information that it needs.
- Wait for the page to finish loading, then right-click on any of the elements that appeared when you refreshed the page (they will look like the youtube-32.png entry in the above screenshot). Click "Copy All as HAR".
- Send an email to firstname.lastname@example.org, pasting the information that was copied for you.